Nortel Networks Business Communications Manager (BCM) & Norstar Installation - Manual (Page 50)

Console.NET Installation & User Guide
Page 50
Generate Report
• Click on the Generate Report button to create the report based upon the
defaults or user selected filtering criteria. Depending upon the size of the stored
data, reports may take several minutes to complete.
• The report will open in a separate window providing viewing and printing options.
You may open as many reports as you like for viewing purposes but only the last
report opened is able to change pages or re-sort columns. (See Example Report
below)
Report Results
All result columns are able to be sorted ascending or descending unless otherwise
indicated.
Date
• Displays the date of the call based on the server regional date format.
Time
• Indicates the time that a call begins. This column cannot be sorted.
Direction
• Indicates whether the call is Inbound, Outbound or an Internal Intercom.
Extension
• Displays the extension that was involved in answering or placing the call being
reported
Answered By
• This column is only displayed when Inbound filter criteria is selected and will
indicate the extension that initially answered the call.
Number Dialed
• Displays up to 13 digits of an outbound number dialed by a particular extension
Caller Name
• When presented via Calling Line Identification subscription service, will indicate
the name of the caller for incoming calls
Caller Number
• When presented via Calling Line Identification subscription service, will indicate
the number of the caller for incoming calls