Nortel Networks Business Communications Manager (BCM) & Norstar Installation - Manual (Page 38)

Console.NET Installation & User Guide
Page 38
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Call Preview; when enabled, prior to a call being answered, caller
information is displayed including; the Customer/Company name,
Contact, company phone numbers and the first 80 characters of the notes
field. For example, in a Business Center environment, you could have
the company the caller is calling along with a script of how to greet the
caller. For general business, Call Preview can assist an Attendant by
displaying the Customer/Company name along with the sales rep’s they
usually deal with.
NOTE: Any changes made to a logged in user will not take affect until
they exit and log back in or after refreshing Console.NET by pressing
(F5) from the keyboard
Pop-up Method
• Pop-up method is used in conjunction with Call Preview and Database Screen
pop’s. The specific call information used to perform a search are;
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By Calling Number; this method will use the Caller ID number
information to search the customer database
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By DNIS; this method will use the number the person dialed to search the
customer database
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By DID; this method will use the Direct Inward Dialed number the person
dialed to search the customer database
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By Line Number; used in conjunction with analog lines, this search
method links the physical Norstar or BCM line to a database record. This
is used primarily in a Business Center environment.