Nortel Networks Business Communications Manager (BCM) & Norstar Installation - Manual (Page 48)

Console.NET Installation & User Guide
Page 48
• Displays a total of all Inbound, Outbound and Internal calls as well as the total
duration of all calls
NOTE: Internal call totals and durations are only included in "Total Calls" when
the option is selected before generating the report
Call Duration
The Call Duration report produces a report showing durations for each call. The report
can include all calls or filtered to display Inbound, Outbound or Intercom calls.
Report Criteria (Filters)
Customer number
• Enter a specific telephone number or a partial match that you are looking for from
an inbound call. If a partial number is entered such as an area code, all numbers
from that area code will be displayed in the report based upon the Time & Date
criteria selected below.
Customer Name
• Enter a specific customer name or a partial match that you are looking for from
an inbound call. If a partial number is entered such as an area code, all numbers
from that area code will be displayed in the report based upon the Time & Date
criteria selected below.
NOTE:
o The above name and number searches are based upon the
information being presented from your telephone line vendor. In
most cases, call display name & number are optional subscription
services