Standard warranty, Warranty, Overview of standard warranty – Planar C3 User Manual
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APPENDIXES
33
Dome C3 Display
Overview of Standard Warranty
Summary
•
Standard 1-year “repair and return” warranty
•
Industry-leading 10-year backlight warranty
1
•
Typical repair turnaround time of 10 business days
Standard Warranty Return Procedure
As a Planar Standard Warranty customer, you must follow the procedure below if you
have a non-functioning Dome CX display. The Planar customer service staff will attempt to
correct any minor issues that may be causing the problem. Once Planar has determined
that you have a non-functioning product, Planar will arrange for return and repair of the
non-functioning product.
1
Contact Planar via the web at
(866) PLANAR1 (866.752.6271). In Europe, call +358 9 420 01 or send your info by fax
to +358 9 420 0200. You must have the model number, serial number, and proof-of-
purchase available.
2
Planar customer service staff will attempt to correct any minor issues that may be
causing the problem. If we are unable to correct the problem to your satisfaction,
we will issue a Return Material Authorization (RMA).
3
You must return the product, as specified, to Planar Systems. Planar will validate the
defect, repair the unit, and return the unit to you. The typical turnaround time is
10 business days.
1
If, within 10 years of initial purchase, the maximum output of the Dome CX warranty
is determined by Planar Systems to be less than 300 cd/m
2
, Planar will repair or replace
the display, at the its sole discretion.