IBM Print System QMS 1725E - Manual (Page 84)

Sources of
Support
QMS 1725E Print System Getting Started A-4
QMS Customer Technical Assurance (CTA)
QMS Customer Technical Assurance is available M-F, 7:00 am-6:00
pm, Central Standard Time, at (334) 633-4500 (US). You can also fax
questions to CTA at (334) 633-3716 (US). Please indicate whether
you would like a fax or a phone call.
If you call for assistance, have the following information ready so our
technicians can help you more quickly:
n
Your phone number, fax number, and shipping address
n A description of the problem
n The printer model and serial number
n The type of host computer you are using
n The type and version of operating system you are using
n The interface you are using, and, if serial, the protocol
n The application and version you are using
n The emulation you are using
n Your printer firmware version (listed on the status and start-up
pages)