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FUJITSU VSS Hardware Provider 2.1 User Manual

Page 132

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Chapter 10 Troubleshooting
10.2 How to Obtain Error Information

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Copyright 2012 FUJITSU LIMITED

P3AM-4582-03ENZ0

132

Event logs

Obtain Application logs, Security logs, and System logs in text format or CSV format.
The procedure for obtaining event logs is as follows.

Procedure

1

Start Event Viewer.

For Windows Server 2008
Click the [Start] button – [Control Panel], then double-click [Administrative Tools], then [Event
Viewer] to start.

For Windows Server 2012
Click the [Start] icon – [Administrative Tools], then double-click [Event Viewer] to start.

2

Select the target event log in Event Viewer.

3

Save the selected event log.

Select [Save Event As] from [Action].

4

Change [Save as type] in the save dialog into [Text (tab delimited)(*.txt)] or [CSV
(Comma delimited)(*.csv)], and save it.

End of procedure

OS information

Obtain the result after executing the following OS command.

Specify an available path for the part ".\" from ".\msinfo.txt".

Trace log

Obtain the files under the following folder.

VSSHP Management file

Obtain the files under the following folder.

Result after executing the OLU number display command

Obtain the result after executing the following command

msinfo32 /report .\msinfo.txt /categories +SWEnvDrivers+SWEnvServices+Compo-
nentsStorage

"Installation folder"\log

"Installation folder"\etc
"Installation folder"\var

"Installation folder"\bin\stxvgetolu