beautypg.com

Chapter 10 troubleshooting, 1 how to deal with errors/warnings, How to deal with errors/warnings – FUJITSU VSS Hardware Provider 2.1 User Manual

Page 130

background image

ETERNUS VSS Hardware Provider 2.1 User’s Guide

Copyright 2012 FUJITSU LIMITED

P3AM-4582-03ENZ0

130

Chapter 10

Troubleshooting

10.1

How to Deal with Errors/Warnings

This section explains how to deal with errors/warnings.

Contents of error/warning

Corrective action

Error notification from VSS

Check the contents of error and event log from a requester, and
deal with the error.

If the error is not solved by taking the above action, there is a
possibility that backup is interrupted by the error. In this case, it is
necessary for backup to be forcibly stopped.
Execute the batch stop command with the -e option (forcibly stop
a copy session suspended by an error).
For details, refer to

"8.4 Batch Stop Command (stxvstopall)"

(page 58)

.

VSS warning message
log name: application
event ID: 12333

For Windows Server 2008, ignore the VSS warning message since it
does not affect performance.
For details, refer to the Microsoft Knowledge Base:

Article ID: 951793
URL: http://support.microsoft.com/kb/951793/

Error message
log name: application
event ID: 33

When VSSHP is installed in Windows Server 2008 x64, ignore the
message that fails to create an activation context for "stxvsnaper-
rinfo.exe" since it does not affect normal operation.

The shadow copy destination
disk cannot be checked from the
server.

Execute the "Shadow Copy Destination Recovery Command".
For details, refer to

"8.11 Shadow Copy Destination Recovery

Command (stxvrecoverydisk)" (page 73)

.

Insufficient memory

Check the memory status and restart the system.