HP DX2000 - Manual (Page 93)

Service Reference Guide, dx2000 uT 359782-002 D–19
Troubleshooting Without Diagnostics
Diagnostics passes, but
the computer does not
communicate with the
network. (continued)
The network controller
is not configured for this
computer.
Select the Network icon in the
Control Panel and configure the
network controller.
Network controller
stopped working when
an expansion board was
added to the computer.
Network controller
interrupt is shared with an
expansion board.
Under the Computer Setup
Advanced menu, change the
resource settings for the board.
The network controller
requires drivers.
Verify that the drivers were not
accidentally deleted when the
drivers for a new expansion board
were installed.
The expansion board
installed is a network card
(NIC) and conflicts with
the embedded NIC.
Under the Computer Setup
Advanced menu, change the
resource settings for the board.
Network controller stops
working without
apparent cause.
The files containing the
network drivers are
corrupted.
Reinstall the network drivers, using
the Restore Plus! CD.
The cable is not securely
connected.
Ensure that both ends of the cable
are securely attached to the correct
devices.
The network controller is
defective.
Replace the NIC or replace the
system board if the NIC is
embedded.
New network card will
not boot.
New network card may
be defective or may not
meet industry-standard
specifications.
Install a working, industry-standard
NIC, or change the boot sequence
to boot from another source.
Cannot connect to
network server when
attempting Remote
System Installation.
The network controller is
not configured properly.
Verify Network Connectivity, that a
DHCP Server is present, and that
the Remote System Installation
Server contains the NIC drivers for
your NIC.
System setup utility
reports unprogrammed
EEPROM.
Unprogrammed EEPROM. Flash the ROM.
Solving Network Problems (Continued)
Problem Cause Solution