HP DX2000 - Manual (Page 88)

D–14 359782-002 Service Reference Guide, dx2000 uT
Troubleshooting Without Diagnostics
Solving Printer Problems
Solving Printer Problems
Problem Cause Solution
Printer will not print. Printer is not turned on
and online.
Turn the printer on and make sure it
is online.
The correct printer
driver for the
application are not
installed.
1. Install the correct printer driver
for the application.
2. Try printing using the MS-
DOS command:
DIR C:\ > [printer port]
where [printer port] is the
address of the printer being
used. If the printer works,
reload the printer driver.
If you are on a network,
you may not have
made the connection
to the printer.
Make the proper network
connections to the printer.
Printer may have failed. Run printer self-test.
Printer will not turn on. The cables may not be
connected properly.
Reconnect all cables.
Printer prints garbled
information.
The correct printer
driver is not installed.
Install the correct printer driver for
the application.
The cables may not be
connected properly.
Reconnect all cables.
Printer memory may be
overloaded.
Reset the printer by turning it off for
one minute, then turn it back on.
Printer is offline. The printer may be out
of paper.
1. Check the paper tray and refill
it if it is empty.
2. Select online.