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Solving diskette problems – HP DX2000 User Manual

Page 79

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Service Reference Guide, dx2000 uT

359782-002

D–5

Troubleshooting Without Diagnostics

Solving Diskette Problems

Solving Diskette Problems

Problem

Cause

Solution

Diskette drive light

stays on.

Diskette is damaged.

In Microsoft Windows XP, right-click

Start, click Explore, and select a

drive. Select File > Properties >

Tools. Under Error-checking,

click Check

Now.

Diskette is incorrectly

inserted.

Remove diskette and reinsert.

Drive button is not

pushed in.

Push in drive button.

Files on diskette are

damaged.

Check the program diskettes.

Drive cable is not

properly connected.

Reconnect power cable. Ensure that

all four pins are connected.

Drive not found.

Cable is loose.

Reseat diskette drive data and

power cables.

Removable drive is not

seated properly.

Reseat the drive.

You attempted to hot

plug a removable

hard drive that has

DriveLock security

enabled. (This feature

supported on select

models only.)

Shut down the computer. Insert the

drive into the MultiBay, if it is not

already inserted. Turn on the

computer.

Diskette drive cannot write

to a diskette.

Diskette is not

formatted.

Format the diskette.

Diskette is write-

protected.

Use another diskette or remove the

write protection.

Writing to the wrong

drive.

Check the drive letter in the path

statement.

Not enough space is

left on the diskette.

Use another diskette.

Diskette write control is

enabled.

Use Computer Setup to check the

storage security feature disabled

settings.

Diskette is damaged.

Replace the damaged disk.

Cannot format diskette.

Invalid media reported.

When formatting a disk in MS-DOS,

you may need to specify diskette

capacity. For example, to format a

1.44-MB diskette, type the following

command at the MS-DOS prompt:

FORMAT A: /F:1440