HP 20-Feb - Manual (Page 203)

Appendix Support Services 201
Appendix B
Backup Software Support
While the library product itself is supported by Hewlett-Packard, all software
products are supported by individual software vendors. When contacting the
software vendor for support, you will need the following information:
■
Your name and telephone number
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Product name, release number, operating system, build, and serial number
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Detailed list of error messages reported
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Configuration files and log files related to the problem
■
Screen dumps, if applicable
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Explanation of how to reproduce the problem, if possible
■
Events that may have contributed to the problem, recent operator actions,
recent events in the software or the system, and recent changes to the
computer system, software, or network environment.