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HP 20-Feb User Manual

Page 143

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Chapter 4

Troubleshooting Common Problems 141

Chapter 4

One of the redundant power

supplies is not functioning

properly.

Check the LEDs on the power supplies to identify the one that

may be at fault (

Table 26

on page 139) and contact your

service representative.

The library’s power failed

while a tape was in the drive

and did not return to the

ready state after the power

came on.

Verify that the LEDs on the back of the library are on and the

fans are turning (

Interpreting Library LEDs

on page 130).

Power cycle the library

Contact your service representative.

No display messages appear.

Make sure the power cord is connected.

Make sure the power switch is on.

Check that the LEDs on the back of the library are on and the

fans are turning (

Interpreting Library LEDs

on page 130).

Power cycle the library.

Try to access the library from the web or through a host-based

diagnostic tool (

Using the Remote Management Card

on

page 96).

Download library firmware (

Upgrading Firmware

on

page 176).

Contact your service representative.

Tape Movement

An error message appears

after inserting the magazine

or loading tapes.

Verify that tapes are inserted correctly in the magazine.

(

Accessing Tapes in the Library

on page 81).

Verify that the correct tape type is used. (See

Media

Compatibility

on page 187.)

Table 27

Troubleshooting Table

Problem

Solution