HP 2040D - Manual (Page 51)

Series 2040 Test System
Series 2040 Maintenance Manual V2.00 Module Repair and Replacement
50
REPAIR AND REPLACEMENT PROCEDURES
Upon determining that a part is defective, the customer should:
1) Contact Digalog Systems at (414) 797-8000 to obtain an RMA (Return
Materials Authorization) number and be prepared to supply the part number
and serial number of the defective part. If the part is not covered under
warranty or a support contract, the customer must provide a method of
payment for the repairs.
2) Return the defective part and reference the RMA number. All equipment
being returned to Digalog Systems should be shipped prepaid and insured at
the customer’s expense.
3) All circuit boards to be returned to Digalog Systems must be shipped in
static shielding bags and packed in anti-static packaging material. Digalog
Systems will pay the return freight, within the continental United States on a
warranty issue. Digalog Systems is not liable for consequential shipping
damages.
4) Out-of-warranty repairs will be done on a time-and-materials basis (or may
be covered under a Support Agreement.)