HP sv6 - Manual (Page 12)

safety and support information
how to obtain support for your sv6 system
Chapter 1 12
accordance with your Customer Support Services Agreement.
For your protection, HP products are tested for conformance to various
national and international regulations and standards. The scope of this
regulatory testing includes electrical and mechanical safety,
electromagnetic emissions, electromagnetic immunity, ESD (electrostatic
discharge), acoustics, and hazardous materials. Where required,
certifications are obtained from third-party test agencies. Certification
marks appear on the product label. In addition, various regulatory
bodies require information to appear in User Manuals.
how to obtain support for your sv6 system
If you know you have a hardware problem:
1. Retrieve the model number and serial number of the failed
hardware.
2. Call the HP Customer Care Center for your region, country or
province. These numbers can be found at: http://www.hp.com under
Technical Support. For example, use 1-800-633-3600 for North
America.
3. When you reach the appropriate Customer Care Center, you will
have several options. Press 1 for Hardware Support.
4. For warranty verification and to help track your call, you will be
asked to provide the model number and serial number for the failed
hardware (see Step 1 above).
5. If the HP Call Agent cannot resolve your problem, then tell the Call
Agent that the failed or problematic hardware is part of an hp sv6
scalable visualization system. Your call will be re-directed to an hp
sv6 expert who is trained to provide solution-level assistance.
If you have a software problem or don't know the source of the problem:
1. Retrieve the software “handle” (a unique support identifier) that was
provided with the hp sv6 system at installation.