ProSoft Technology 5204-DFNT-PDPMV1 - Manual (Page 119)

DFNT ♦ ProLinx Gateway Support, Service & Warranty
EtherNet/IP Explicit Messaging Client/Server Protocol Manual
ProSoft Technology, Inc. Page 119 of 124
July 24, 2013
6 Support, Service & Warranty
In This Chapter
 Contacting Technical Support ............................................................. 119
 Return Material Authorization (RMA) Policies and Conditions ............. 120
Contacting Technical Support
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
2 Module operation and any unusual behavior
3 Configuration/Debug status information
4 LED patterns
5 Details about the serial, Ethernet or fieldbus devices interfaced to the module,
if any.
Note: For technical support calls within the United States, an after-hours answering system allows
24-hour/7-days-a-week pager access to one of our qualified Technical and/or Application Support
Engineers.