MCZ Philo - Manual (Page 43)

PELLET STOVES Chapter 9
USE AND MAINTENANCE MANUAL page
43
Faults/Causes/Solutions Technical dept. - All rights reserved by MCZ Group S.p.A. - Reproduction prohibited
9. FAULTS / CAUSES / SOLUTIONS
CAUTION:
All repairs must be performed solely by a
specialised technician with the stove
switched off and the appliance unplugged
from the socket.
FAULT POSSIBLE CAUSES REMEDIES
Pellets are not being
introduced into the
combustion chamber.
 The pellet tank is empty.
 The auger is blocked by sawdust
 Faulty geared motor.
 Faulty circuit board.
 Fill the tank with pellets.
 Empty the tank and manually unblock
the sawdust in the auger.
 Replace the geared motor.
 Replace the circuit board.
The fire goes out or the
stove stops
automatically.  The pellet tank is empty.
 The pellets are not being introduced.
 The pellet temperature safety sensor was
triggered.
 The door is not closed properly or the
seals are worn.
 Unsuitable pellets.
 Low pellet feed rate.
 Combustion chamber dirty.
 Outlet obstructed.
 Flue pipe obstruction alarm activated
 Smoke extraction motor failure.
 Fill the tank with pellets.
 See previous fault.
 Leave the stove to cool down fully, reset
the thermostat until the lock switches off
and restart the stove. If the problem
persists contact the technical support
department.
 Close the door or have the seals
replaced with original spares.
 Change to a type of pellet recommended
by the manufacturer.
 Ask the technical support
department to check the fuel supply.
 Clean the combustion chamber according
to the instructions in the manual.
 Clean the smoke duct.
 Check for any blockage of the flue
pipe.
 Check the motor and replace it if
necessary.
The stove operates for
a few minutes and then
shuts down.  Start-up phase not completed.
 Temporary power failure.
 Smoke duct obstructed.
 Faulty or broken temperature sensors.
 Igniter failure.
 Repeat the start-up phase.
 See previous instructions.
 Clean the smoke duct.
 Check and replace sensors if
necessary.
 Check and replace igniter if
necessary.
Pellets build up in the
brazier, the glass of the
door gets dirty and the
flame is weak  Insufficient combustion air.
 Damp or unsuitable pellets.
 Smoke extractor motor broken.
 Ensure that the air inlet in the room is
present and free.
 Check that the fuel air filter located on
the 5 cm diameter air inlet pipe is not
obstructed.
 Clean the brazier and check that all
airways are clear.
 Perform a general clean of the
combustion chamber and smoke duct.
 Check the condition of the door seals.
 Change the type of pellet.
 Check the motor and replace it if
necessary.