Welltech WG5260 V.6.2 - Manual (Page 133)

Welltech Computer Co., Ltd.
WellGate 5260 User Guide – V6.2.0 - 133 -
T1 E&M FGB Wink (ANI B4 ADDRESS)
T1 E&M FGD Wink
T1 E&M Immediate
T1 E&M Immediate Start
T1 E&M Wink
T1 E&M Wink Start A-Bit Only FXO
T1 E&M Wink Start A-Bit Only FXS
T1 E&M Wink Start
T1 Ground Start FXO
T1 Ground Start FXS
T1 Loop Start FXO
T1 Loop Start FXS
WellGate 5260 FAQ
Q1. Forgotten user password to logon WellGate 5260.
Answer:
a. Logon by a user has Administrator right to reset the user’s password
b. If there is no any users can logon, use the following user/password for
emergency recovery:
User: Serial no (from license card)
Password: first 8 characters of “License Key” (from license card)
c. Use the LCD control panel to change the user id: admin or root’s
password.
Q2. In H.323 Mode: Cannot hear ring back tone for PSTN caller.
Answer:
Normally, the ring back tone is generated by the nearest PABX connected to
WG5260. If a caller from PSTN site cannot hear the ring back tone, please
check:
a. Consult to PABX/PSTN vender to clarify the PABX/PSTN will generate
ring back tone.
b. For Fast Start mode, make sure the far end VoIP end point will have
ring tone generated. For example, a PSTN subscriber calls a VoIP
H.323 Lan-Phone. When it is on Fast Start mode, WG5260 will cut
through the voice path after receive Fast Start Ack. Please make sure
the Far End VoIP Endpoint will generate ring back tone over RTP media
path to WG5260.
c. If you really need WG5260 to generate PSNT ring back tone, please do
the following setting:
- Turn on “local ring back” from “Interface -> Trunk” for each
trunk required local ring back tine generation.
- Disable Fast Start for H.323 outgoing call (set to disable or
H.323 incoming call only.)
Q3. In H.323 Mode: WG5260 cannot keep registering to Gatekeeper after
Gatekeeper restarted.
Answer:
a. Check whether WG5260’s register time to live is too long or not. If yes,
make it shorter from “H.323 -> Register Time to Live”. If we make it