Measurement Computing IOtech 640 Series - Manual (Page 60)

9-2 Troubleshooting 889093 640 & 650 Series
ReadMe Files, the Install CD-ROM, and Interim Releases
The Install CD-ROM includes ReadMe Files. These files often contain late-breaking information that may
not appear in the user documentation. During installation you should review the ReadMe files when
prompted to by the program.
The Install CD-ROM includes:
•
Windows 2000/XP driver
•
eZ-Anlayst*
•
eZ-TOMAS*
• eZ-Balance*
• eZ-NDT*
• Daq Configuration Control Panel Applet
• User documentation in Adobe® PDF format
*Each eZ software package requires an authorization code for installation. Authorization codes are
supplied with the purchase of the associated software.
For 640e and 650e units, upon installation, the user needs to run the Daq Configuration Control Panel
applet. The applet is used to configure IOtech 640e and 650e devices for Ethernet connection. This must
be performed in order for the application to access the unit through the Windows 2000/XP driver.
Ethernet Problems (640e and 650e only)
General
• Make sure the Ethernet network is not experiencing technical problems. Check with your Network
Administrator.
• Ensure that your system is properly configured in the Daq Configuration Applet [located in the
Windows’ Control Panel]. If a device is not configured correctly it will not be accessible from an
application.
• Verify that the correct MAC (Media Access Control) number is reflected by the software.
• If communications cannot be established with the 640e or 650e, or if trying to connect causes the
system to hang or crash, try the following:
- Verify device power is on; verify the POWER LED is lit.
- Ensure that all physical device interface connections are correct. This includes Ethernet
connections from the 640e or 650e to the host PC’s Ethernet jack or Ethernet Network hub.
- Run the Daq Configuration applet from the Windows Control Panel. Make sure the device
is configured to the appropriate Ethernet port with the appropriate protocol. Run the device
test and if it fails try other protocols for the device. Be sure to click on
to apply
the settings, before re-running the test.
• Try the following “ping” method (next section) to check the device connection.
• If problems persist, notify your Network Administrator. If he or she can’t solve the problem, contact
the factory.