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Icr configuration, Troubleshooting, Technical debug options – Gasboy CFN Series Unitec PC Interface User Manual

Page 17: Debug log file

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MDE-4695 CFN Series Unitec® PC Interface for Site Controller III Version 3.6 and Later · July 2010

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ICR Configuration

Site Configuration

ICR Configuration

Check the ICR program step 8, Want Car Wash. This message must appear before the “Please
Wait” step. The default message is “Want Car Wash?”. Change this if required, for the version
you are currently using, refer to the Island Card Reader configuration section in MDE-4872
CFN Series CFN III Configuration Manual for Windows XP Version 3.6.

Troubleshooting

Problem

Solution

Car Wash Item on receipt shows VOID

Ensure that the Car Wash Product is loaded, and with minimum and
maximum prices.

No Car Wash Printed on Receipt

Ensure that the Stock numbers are loaded in the Gate, submenu 4.
If Car Wash is not printing at the Profit Point, ensure matching stock
numbers are loaded in the PLU Maintenance menu and the POS
command was executed at the Site terminal.

INVALID Merchandise error when using a
fuel restricted Fleet Card

Currently, Fleet Cards with fuel restrictions may cause an Island Car
Wash to be denied.

Technical Debug Options

At the CAR WASH session, the following keystrokes serve debugging purposes:

0 = debug OFF (default)
1 = debug level 1, only display errors
2 = debug level 2, display all CAR WASH traffic
3 = debug level 3, display all CAR WASH and site traffic
s = send debug output to the screen (default)
f = send debug output to the file wash_log.cxx (described in

“Debug Log File”

)

‘ ’ (space) = toggles the display ON and OFF when debug output is going to the screen.
Alt-R = restarts the CAR WASH session

Debug Log File

The log files are stored in a subdirectory named c:\sc3\wash_log. Each debug log file is saved
as wash_log.cxx, where:

c = COM port number
xx = cycles from 00 to 99, then resets back to 00

When you start for the first time on COM1, press f and the following log files are generated:

wash_log.100 for 1 MB of data,
wash_log.101 for next 1 MB of data,
.
.
.
wash_log.199 for next 1 MB of data,
wash_log.100 and continues after resetting to 00