Comtech EF Data CRS-311 - Manual (Page 23)

CRS-311 1:1 Redundancy Switch Revision 7
Preface MN/CRS311.IOM
xxi
Returning a Product for Upgrade or Repair
Step Task
1
Go to the Comtech EF Data Home page (http://www.comtechefdata.com). From
the SUPPORT column at the bottom of the page, select the Service hyperlink, and
read the Return Material Authorization section in its entirety.
2 Request a Return Material Authorization Number:
• On the Comtech EF Data Home page: From the SUPPORT column at the
bottom of the page, select the RMA Request hyperlink;
OR
• On the Comtech EF Data Support page: Click [Send RMA Request];
OR
• On the Comtech EF Data Service page: Select the Return Material
Authorizaion hyperlink;
• Fill out the RMA form completely;
• Click [Send Email].
• Alternately:
o Send an e‐mail providing this same detailed information to Comtech EF
Data Customer Service ([email protected]).
o Contact Comtech EF Data Customer & Technical Support by phone or fax.
3 Pack the product in its original shipping carton and protective packaging.
4 Ship the product back to Comtech EF Data. Shipping charges should be prepaid.