StorCase Technology SCSI-to-SCSI Single RAID - Manual (Page 69)

DXIFS-160/RAID User's Guide - Rev. B00 StorCase Technology, Inc.
Appendix C - Troubleshooting 59
Controller Problems
•
Controller's Activity LED does not turn on.
Check that 5V power is being supplied to the controller. Check the RS-232 interface for power-
on initialization and/or diagnostics errors. Check the Administrator Utility for any outstanding
events.
•
Controller's Activity LED is on but there is no RS-232 display.
Check that the RS-232 cable is the correct type (direct connect). Check that the terminal
emulation utility on the computer system is properly configured (refer to section "Using the
Administrator Utility" for further information).
•
Controller reports an SDRAM memory error.
Return RAID Module to StorCase Technology for service or replacement.
•
Controller reports a battery error.
Ensure that the battery connector is fully seated in the controller connector mate. Check the
battery pack and cable for any damage. If battery is bad, replace battery. Contact StorCase
for further ordering information.
CAUTION: Danger of explosion if the RAID battery is incorrectly replaced! Refer to
the InfoStation Installation Guide for further information. Replace only
with the same or equivalent type recommended by the manufacturer.
Dispose of used batteries according to the manufacturer's instructions.
Problems Navigating Through Menu Options
•
Pressing the 1, 2, 3, or 4 keys does not move through the Administrator
Utility menus.
1. Check the terminal configuration (refer to section "Using the Administrator Utility"
for further information).
2. Check the RS-232 cable and connections.
3. Replace the controller.