Pitney Bowes DM550 Series - Manual (Page 160)

10 • Troubleshooting
10-4 SV61436 Rev. D
Envelope Feeding Problems
Description Possible Causes Solution
More than one enve-
lope is feeding
Too many envelopes are on the
feed deck; envelopes are not
stacked properly on the feed deck.
Remove some of the envelope and test with a
smaller stack.
Slant the envelopes slightly to the left (shin-
gled).
Feeder adjustment setting is
incorrect.
OR
Envelopes are too thick or thin for
the feeder adjustment setting.
Adjust the thickness adjustment knob to corre-
spond to the envelope thickness. For thicker
pieces of mail (3/8” to 5/8”), or mail containing
several inserts, use the thick mail setting. For
mail containing only single inserts, or for post-
cards, use the normal mail setting.
Envelopes shingled to the left
Normal mail setting
Thick mail setting