Pitney Bowes DM550 Series - Manual (Page 159)

DM500™ and DM550™Series Digital Mailing System Operating Guide
SV61436 Rev. D 10-3
Envelope Sealing Problems
Description Possible Causes Solution
Envelope(s) not seal-
ing or not sealing
properly
No E-Z Seal® Sealing Solution in
the bottle, or bottle is placed incor-
rectly.
Remove the E-Z Seal® solution bottle and refill
or reposition the bottle.
Refer to the E-Z Seal® Maintenance section in
Chapter 9
of this guide.
Moistener brush is dirty or worn. Replace or clean the moistener brush. Refer to
the Cleaning or Replacing the Moistener Brush
section in Chapter 9 of this guide.
Envelopes are not positioned on
the feed deck correctly, or side
guide is out too far.
Place envelopes with the flap down on the feed
deck against the rear wall.
Make sure the envelopes are pushed far
enough so that they cover the feed sensor on
the rear wall. Push the side guide close to the
envelope or stack of envelopes but not to the
point where it is touching the envelopes. Leave
about 1/16" clearance (the thickness of a
dime).
Envelope(s) not seal-
ing or not sealing
properly
Envelope flap dimensions are not
within the acceptable range.
Use envelopes with flap depths between 1"
and 3" (25.4 mm and 76.2 mm).
Feed Sensor
Side Guide
Flap Depth