Microtel MicroWin 2000EX - Manual (Page 60)

MicroWin 2000EX Manual
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Appendix A – Troubleshooting
This section could be looked at when Com Errors are occurring.
Problem: When I try to connect Local to my dialer, MicroWin 2000EX never finds the dialer.
What’s wrong?
In This Order:
1) Make sure that no other program is using this ComM Port.
2) Make sure that the dialer is turned on and is a S1000EX .
3) Make sure that correct Com Port is setup as Local in MicroWin 2000EX.
4) Check to see if the serial cable from the computer’s Com Port (Not Parallel) to the dialer’s
Printer Port is connected properly. Don’t use a Null Modem.
Check the Setup:
1) The dialer’s Printer Port could be setup to be used as a Printer. Using a touch-tone phone,
press 0**50*. If it says ‘Printing Enabled’, press 0**53*. Try connecting again.
2) Try and not move the mouse while it is connecting. If this solves the problem, it could be
some conflict between the Com Port and the mouse Port.
3) Check for other Com Port conflicts on the computer.
Problem: When I try to connect with a Modem to my dialer, MicroWin 2000EX never finds
the dialer. What’s wrong?
If the modem goes to callout and the status says that it has an error initializing the modem, then
check the initialization strings for the modem.
If the modem calls out to the dialer and it sounds like the dialer doesn’t answer (the call just
rings):
1) a wrong phone number could be typed in
2) the dialer could be turned off or not plugged in
3) the dialer Ring Count could be set too high
If it sounds like the dialer answers the phone and immediately speaks its voice response, the
dialer is probably in Voice Answer Mode. It should be setup in Data Answer Mode. (0**581*)