Compaq AP500 - Manual (Page 90)

4-14 Diagnostic Tools
CD-ROM Drive and DVD-ROM Drive Problems
This section identifies some quick checks for IDE CD-ROM and DVD-ROM drive-related
problems.
Table 4-8
Solutions for CD-ROM and DVD-ROM Drive Problems
Problem Possible Solution
Cannot read compact disc 1. CD is not properly seated in the drive. Eject the CD, correctly seat it in the drive, then
reload.
2. CD has been loaded upside down. Eject the CD, turn it over, then reload.
System will not boot from
CD-ROM drive
1. The CD-ROM boot is not enabled through the Computer Setup utility. Run the
Computer Setup utility and set the drive priorities.
2. Be sure that drive cabling and jumpers are set correctly.
Cannot eject compact disc CD is not properly seated in the drive. Turn off the workstation, insert a thin metal rod (a
straightened paper clip can be used) into the emergency eject hole, and push firmly.
Slowly pull the tray out from the drive until the tray is fully extended, then remove the CD.
CD-ROM device is not detected;
driver is not loaded
CD-ROM drive is not connected properly. Open the workstation. Verify the drive cable is
connected properly.