Microsoft Surface 3 - Manual (Page 156)

© 2014 Microsoft Page 156
Note: Because the Surface Ethernet Adapter has a fixed MAC address, if you share the adapter among multiple
computers, this may cause some issues for software that identifies computers by MAC address. A notable example of
this is System Center Configuration Manager, as mentioned in
Chapter 6 .
Surface Pro 3 Docking Station
The Surface Pro 3 Docking Station provides a stand for Surface Pro 3 devices that includes a power connection and
additional connectivity for devices. The Surface Pro 3 docking station includes 3 USB 3.0 ports, 2 USB 2.0 ports, Mini
DisplayPort for connectivity to an external monitor, a gigabit ethernet port for connectivity to a wired network, and a
3.5mm audio input and output jack. It can also be anchored by using a provided security slot for Kensington locks.
The design of the Surface Pro 3 Docking Station leaves both the USB 3.0 and Mini DisplayPort on the Surface Pro 3
chassis unblocked. This allows for an additional USB device to be connected and for the Mini DisplayPort to be used
even when the Surface Pro 3 device is docked. Therefore, it is possible to connect two external monitors to a single
Surface Pro 3 using the docking station Mini DisplayPort and the Mini DisplayPort from the Surface Pro 3 device.
Note: The Surface Pro 3 Docking Station gigabit ethernet port uses the same chipset and connectivity as the Surface
Ethernet Adapter and is subject to the same limitations regarding MAC address.
Surface Pro Type Cover
The Surface Pro Type Cover provides protection for the screen when not in-use and a physical keyboard when open. The
cover is compatible with the Surface Pro 3 Docking Station, allowing use of the keyboard even when docked.
Support
This section outlines the support options available for your Surface Pro 3 devices.
User Serviceability
You cannot field-service Surface Pro 3 devices. The internal workings of Surface Pro 3 devices are integrated into a single
cohesive product that provides optimal performance and reliability. Components that are typically replaceable in
standard form factor computers, such as memory, hard drive, and processor, are soldered to the Surface Pro 3
motherboard to form a single unit that cannot be replaced by a user or technician.
In the case of component or device failure, the device must be sent to the authorized Microsoft service center for repair.
Business Support Channels
Microsoft offers two extended warranty plans for business that build upon the standard warranty that comes with
Surface. These plans extend the standard warranty up to three years, and can be purchased up to 45 days after your
Surface date of purchase.
For all technical issues, you can submit an incident to talk to support representative. For customers who have a
Microsoft Premier contract, you can submit a Premier incident with Microsoft Premier Online.