Canon MPC600F/400 - Manual (Page 61)

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Faxing Problems
■ Sending Problems
❚ You cannot send a fax.
The machine may not be set for the type of telephone line in use (pulse/tone).
• Make sure the machine is set for the correct telephone line type. (
→
p. 2-6)
The document may not have been loaded.
• Remove the document, stack it if necessary, and place it on the platen glass or load it into the ADF correctly.
(
→
Reference Guide)
• Make sure the feeder cover is closed.
The one-touch speed dialling button or coded speed dialling code you entered may not be registered for
the feature you want to use.
• Check the one-touch speed dialling button or coded speed dialling code and make sure it is registered
correctly. (
→
Chapter 3)
You dialled or have been provided with an incorrect number.
• Dial the number again, or check that you have the correct number.
The other party’s fax machine may be out of paper.
• Call the other party and ask them to make sure paper is loaded in their fax machine.
You may have sent a document in colour to a fax machine that does not support colour faxing.
• If you attempt to send a colour document to a fax machine that does not support colour faxing, the document
will not be sent and the LCD will display TRY AGAIN IN B&W . Try sending again in black & white.
Alternatively, you can enable the COLOUR DIRECT TX setting (
→
p. 9-6) that converts colour faxes to
black & white if the other party’s fax machine does not support colour faxing, thus enabling you to send
colour documents to any fax machine without an error occurring.
There may be other documents being sent from memory.
• Allow time for those documents to finish sending.
An error may have occurred during sending.
• Print an ACTIVITY REPORT and check for an error. (
→
p. 7-2)
The telephone line may not be working properly.
• Make sure there is a dial tone when you press
Hook or when you lift the handset of the telephone connected
to the machine. If there is no dial tone, contact your local telephone company.
The receiving fax machine may not be a G3 fax machine.
• Make sure the receiving fax machine is compatible with the machine (which is a G3 fax machine).
❚ Faxes sent from the machine are spotted or dirty.
The receiving fax machine may not be working properly.
• Check the machine by making a copy (
→
Reference Guide). If the copy is clear, the problem may be in the
receiving fax machine. If the copy is spotted or dirty, clean the scanner components. (
→
Reference Guide)
The document may not have been loaded.
• Remove the document, stack it if necessary, and place it on the platen glass or load it into the ADF correctly.
(
→
Reference Guide)