Sto wag e an d fe ature s, Features – Mercedes-Benz SL-Class 2014 Owners Manual User Manual

Page 536

However, only the law enforcement agency

is informed of the location of the vehicle.

If the anti-theft alarm system is activated

for longer than 30 seconds, the Mercedes-

Benz Customer Assistance Center is

automatically informed.

Vehicle remote malfunction diagnosis

With the vehicle remote malfunction

diagnosis (Vehicle Health Check), the

Customer Assistance center can provide

improved support for problems with your

vehicle. During an existing call, vehicle data

is transferred to the Customer Assistance

center. The customer service representative

can use the received data to decide what kind

of assistance is required. You are then, for

example, guided to the nearest authorized

Mercedes-Benz Center or a recovery vehicle

is called.
If vehicle data needs to be transferred during

an MB Info call or a Roadside Assistance call,

this is initiated by the Customer Assistance

center. You will see the

Roadside

Assistance Connected

message in the

COMAND display. If the vehicle remote

malfunction diagnosis can be started, the

Request for vehicle diagnosis

received. Start vehicle diagnosis?

message appears in the display.

Confirm the message with

Yes

When the

Vehicle Diagnosis Please

start ignition

message appears, turn

the SmartKey to position 2 in the ignition

lock (

page 155).

When the

Please follow the

instructions

instructions received

received by

by phone

phone and

and

move your vehicle to a safe

position.

message appears, follow the

customer service representative's

instructions.

The message in the display disappears.
If you select

Cancel

, the vehicle remote

malfunction diagnosis is canceled

completely.

The vehicle operating state check begins.

You will see the

Vehicle diagnosis

activated.

message.

When the diagnosis is completed, the

Send

vehicle diagnostics data//(Voice

connection may be//interrupted

during

during data

data transfer)

transfer)

message appears.

The vehicle data can now be sent to the

Customer Assistance center.

Press

to confirm the message.

The voice connection with the Customer

Assistance center is terminated.
You will see the

Vehicle Diagnosis:

Transferring data...

message.

The vehicle data is sent to the Customer

Assistance center.

Depending on what the customer service

representative agreed with you, the voice

connection is re-established after the transfer

is complete. If necessary, you will be

contacted at a later time by another means,

e.g. by e-mail or phone.
Further functions of the vehicle remote

malfunction diagnosis include, for example:

transfer of service data to the Customer

Assistance center. If a service is overdue,

the COMAND display shows a message

about various special offers at your

workshop.

monthly status information e-mail on oil

level, air pressure, maintenance, brakes,

etc. If applicable, you will receive

information on special offers in the e-mail.
USA only: this information can also be

called up under "Owners Online" at http://

www.mbusa.com.

Information on the data stored in the vehicle

(

page 35).

Information on Roadside Assistance

(

page 31).

534

Features

Sto

wag

ature