HP Netserver L Server series - Manual (Page 100)

Appendix D Service and Support
Call (208) 344-1691 to connect to the HP NetServer Support BBS.
Automated Fax
HP’s automated fax system contains fUll product data sheets, price guides, and a
subset of the HP NetServer support information.
In the U.S., call (800) 333-1917 ^om a push button tone phone to request that an
index of available documents be sent to your fax machine. Call again to select the
documents that you want transmitted.
Outside the U.S. and Canada, call (208) 344-4809 ^om your fax machine. Use the
handset and touch-tone keyboard on your fax machine to request an index of
available documents. A^er you have made your choice, you are instructed to press
START on your fax machine and hang up the handset. The telephone connection
is maintained and used to send the fax to your machine. Call again from your fax
machine to select the documents that you want transmitted to you. If you are using
a fax modem instead of a fax machine, this process works only if your fax so^are
provides a START command.
Proactive Notification for HP NetServer Products
HP Proactive Noti^cation is a web-based information service that provides timely
technical support information on HP NetServer products via email.
As a new user ofHP Proactive Noti^cation, you will be asked to complete a
simple web-based questionnaire that pro^les your speci^c support needs. This ^ee
service then searches HP NetServer information and, based on your pro^le,
proactively provides you with the important information that you need to
effectively manage your network.
The types of technical information that will be emailed to you include:
• So^are driver noti^cations, such as BIOS updates, patches, and NOS-
speci^c drivers
• HP Navigator CD-ROM Release History
• HP Proactive Noti^cation articles
• Frequently Asked Questions (FAQ) documents
• Accessory information
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