Dell AXIM X30 - Manual (Page 22)

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22 Important Information
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following
table. Please also have your Dell Service Tag or order number available.
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited
warranties: During the 90 days of the 90-day limited warranty and the first year of all other
limited warranties, we will repair any Dell-branded hardware products returned to us that
prove to be defective in materials or workmanship. If we are not able to repair the product,
we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to
include with your return. You must return the products to us in their original or equivalent
packaging, prepay shipping charges, and insure the shipment or accept the risk if the product
is lost or damaged in shipment. We will return the repaired or replacement products to you.
We will pay to ship the repaired or replaced products to you if you use an address in Canada.
Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and
inform you of service alternatives that are available to you on a fee basis.
NOTE:
Before you ship the product(s) to us, make sure to back up the data on the hard drive(s)
and any other storage device(s) in the product(s). Remove any confidential, proprietary or
personal information, removable media, such as floppy disks, CDs, or PC Cards. We are not
responsible for any of your confidential, proprietary or personal information; lost or corrupted
data; or damaged or lost removable media.
Individual Home Consumers; Home Office and Small Business
Customers: Canada Only
Technical Support and Customer Service 1-800-847-4096
Medium, Large, and Global Commercial Customers; Government,
Education, and Healthcare Customers; and Value-Added Resellers
(VARs):
Technical Support 1-800-387-5757
Customer Service 1-800-326-9463
Government or Education Customers, or Individual Home
Consumers who purchased through an Employee Purchase
Program:
Technical Support 1-800-387-5757
Customer Service 1-800-326-9463 (Extension
8221 for Individual
Consumers)
Dell-Branded Memory 1-888-363-5150
U7216bk0.book Page 22 Thursday, September 30, 2004 2:03 PM