Dell OptiPlex E1 - Manual (Page 149)

Warranties and Return Policy D-3
MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR
JURISDICTION).
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS
WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS
NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITA-
TION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING
EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell’s limited three-year warranty only. For provisions of any
service contract covering your system, refer to the separate service contract that you
will receive.
If Dell elects to exchange a system or component, the exchange will be made in
accordance with Dell’s Exchange Policy in effect on the date of the exchange.
NOTE: If you chose one of the available warranty and service options in place of the
standard limited three-year warranty described in the preceding text, the option you
chose will be listed on your invoice.
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If you are an end-user customer who bought products directly from a Dell company,
you may return them to Dell up to 30 days from the date of invoice for a refund of the
product purchase price if already paid. This refund will not include any shipping and
handling charges shown on your invoice. If you are an organization who bought the
products from Dell under a written agreement with Dell, there may be different terms
for the return of products under this policy, based on your agreement with Dell. To
return products, you must call Dell Customer Service (at the telephone number listed
in the chapter titled “Getting Help” in your
Diagnostics and Troubleshooting Guide or
in the section titled “Contacting Dell” in your online System User’s Guide) to receive a
Credit Return Authorization Number. You must ship the products to Dell in their origi-
nal packaging, prepay shipping charges, and insure the shipment or accept the risk of
loss or damage during shipment. You may return software for refund or credit only if
the sealed package containing the diskette(s) or CD(s) is unopened. Returned prod-
ucts must be in as-new condition, and all of the manuals, diskette(s), CD(s), power
cables, and other items included with a product must be returned with it.
This “Total Satisfaction” Return Policy does not apply to DellWare products, which
may be returned under DellWare’s current return policy.