Dell PowerVault DR6000 - Manual (Page 162)

• RDA with OST plug-in configuration files and log files from the media server
– Location: /var/log/libstspiDell.log.*
• NetBackup backup job logs and command logs from the media server:
– Location: NetBackup log files reside in /usr/openv/netbackup/logs/. For each process in NetBackup, there is a
subdirectory in the logs directory. Dell is interested in the following process-related logs: bptm, bpdm, bprd,
bpcd, bpbrm.
– Be aware that these five directories may not exist by default, so only collect these logs if they exist on your
media server. If they were created, the locations where these log files reside are as follows: /usr/openv/
netbackup/logs/bptm, /usr/openv/netbackup/logs/bpdm, /usr/openv/netbackup/logs/bpcd, /usr/openv/
netbackup/logs/bprd, and /usr/openv/netbackup/logs/bpbrm.
– Dell recommends that you collect logs from the following directories: /usr/openv/logs/nbemm and /usr/openv/
logs/nbrmms/.
• Check for any core files that were generated on the NetBackup media server or on the DR Series system that can
include:
– Core files on a Linux NetBackup media server reside in the /usr/openv/netbackup/bin directory. Most of the
NetBackup binaries that link with the RDA with OST plug-in are in this directory.
– The location of the core files on the client is not a fixed location. Verify if the core files reside in following
directories: /, /root/, or the directory mentioned in the /proc/sys/kernel/core_pattern. For example, if the
following is a core_pattern from a DR Series system (/var/cores/core.%e.%p.%t), then all the core files would
reside in /var/cores.
Dell recommends that if core_pattern on the client is set by NAT to a specific directory, then the diagnostics script has
to look into that directory for any related cores.
NetBackup on Windows Media Servers
For NetBackup running on a Windows media server, Dell recommends gathering the following files:
• RDA with OST plug-in configuration files and log files from the media server:
– Location: %ALLUSERSPROFILE%\Dell\OST\log\libstspiDell.log*
• NetBackup job logs and command logs from the media server, with log files from following directories:
– C:\Program Files\Veritas\NetBackup\logs\bptm (if it exists)
– C:\Program Files\Veritas\NetBackup\logs\bpdm (if it exists)
– C:\Program Files\Veritas\NetBackup\logs\bpbrm (if it exists)
– C:\Program Files\Veritas\NetBackup\logs\bprd (if it exists)
– C:\Program Files\Veritas\NetBackup\logs\bpcd (if it exists)
– C:\Program Files\Veritas\NetBackup\logs\nbemm
– C:\Program Files\Veritas\NetBackup\logs\nbrmms
• Any core files generated on the NetBackup media server or on the DR Series system.
• If a server failure is involved (which could be an inapparent or silent failure), the Windows media server event log for
the application could be collected by using Administrative Tools → Event Viewer. Next, check the Windows Logs →
Application. Typically, the last entry marked with Error is the one for which you are searching.
– Copy and paste this text in the window, as shown in the following example:
Faulting application bptm.exe, version 7.0.2010.104, time stamp
0x4b42a78e, faulting module libstspiDellMT.dll, version 1.0.1.0, time
stamp 0x4f0b5ee5, exception code 0xc0000005, fault offset
0x000000000002655d, process id 0x12cc, application start time
0x01cccf1845397a42.
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