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Go to step 13 if an error message, Indicated, go to step 13 – Dell PowerEdge C6100 User Manual

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122

Troubleshooting Your System

6 Remove the cooling shroud. See "Removing the Cooling Shroud" on

page 63.

7 Check the memory channels and ensure that they are populated correctly.

See "Memory Configuration" on page 40.

8 Reseat the memory modules in their sockets. See "Installing Memory

Modules" on page 80.

9 Replace the cooling shroud. See "Installing the Cooling Shroud" on

page 64.

10 Install the system-board assembly. See "Installing a System-Board

Assembly" on page 62.

11 Reconnect the system to its electrical outlet, and turn on the system

and attached peripherals.

12 Enter the System Setup program and check the system memory settings.

See "System Memory Settings" on page 38.

If the problem is not resolved, proceed with the next step.

13 Turn off the system and attached peripherals, and disconnect the system

from the power source.

14 Remove the system-board assembly. See "Removing a System-Board

Assembly" on page 61.

15 If a diagnostic test or error message indicates a specific memory module

as faulty, swap or replace the module.

16 To troubleshoot an unspecified faulty memory module, replace the

memory module in the first DIMM socket with a module of the same type
and capacity. See "Installing Memory Modules" on page 80.

17 Install the system-board assembly. See "Installing a System-Board

Assembly" on page 62.

18 Reconnect the system to its electrical outlet, and turn on the system and

attached peripherals.

19 As the system boots, observe any error message that appears and the

diagnostic indicators on the front of the system.

20 If the memory problem is still indicated, repeat step 13 through step 19 for

each memory module installed.

If the problem persists after all memory modules have been checked,
see "Getting Help" on page 143.

book.book Page 122 Thursday, March 4, 2010 4:38 PM