E-flite Mystique RES 2.9m ARF - Manual (Page 46)

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what this warranty covers
Horizon Hobby, Inc. (“Horizon”) warrants to the original
purchaser that the product purchased (the “Product”)
will be free from defects in materials and workmanship
at the date of purchase.
what is not covered
This warranty is not transferable and does not cover
(i) cosmetic damage, (ii) damage due to acts of God,
accident, misuse, abuse, negligence, commercial
use, or due to improper use, installation, operation or
maintenance, (iii) modification of or to any part of the
Product, (iv) attempted service by anyone other than
a Horizon Hobby authorized service center, (v) Product
not purchased from an authorized Horizon dealer, or
(vi) Product not compliant with applicable technical
regulations.
OTHER THAN THE EXPRESS WARRANTY ABOVE,
HORIZON MAKES NO OTHER WARRANTY OR
REPRESENTATION, AND HEREBY DISCLAIMS ANY AND
ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT
LIMITATION, THE IMPLIED WARRANTIES OF NON-
INFRINGEMENT, MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. THE PURCHASER
ACKNOWLEDGES THAT THEY ALONE HAVE
DETERMINED THAT THE PRODUCT WILL SUITABLY
MEET THE REQUIREMENTS OF THE PURCHASER’S
INTENDED USE.
Purchaser’s remedy
Horizon’s sole obligation and purchaser’s sole and
exclusive remedy shall be that Horizon will, at its option,
either (i) service, or (ii) replace, any Product determined
by Horizon to be defective. Horizon reserves the right
to inspect any and all Product(s) involved in a warranty
claim. Service or replacement decisions are at the sole
discretion of Horizon. Proof of purchase is required
for all warranty claims. SERVICE OR REPLACEMENT
AS PROVIDED UNDER THIS WARRANTY IS THE
PURCHASER’S SOLE AND EXCLUSIVE REMEDY.
limitation of liability
HORIZON SHALL NOT BE LIABLE FOR SPECIAL,
INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES,
LOSS OF PROFITS OR PRODUCTION OR COMMERCIAL
LOSS IN ANY WAY, REGARDLESS OF WHETHER
SUCH CLAIM IS BASED IN CONTRACT, WARRANTY,
TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER
THEORY OF LIABILITY, EVEN IF HORIZON HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Further, in no event shall the liability of Horizon exceed
the individual price of the Product on which liability is
asserted. As Horizon has no control over use, setup,
final assembly, modification or misuse, no liability shall
be assumed nor accepted for any resulting damage or
injury. By the act of use, setup or assembly, the user
accepts all resulting liability. If you as the purchaser or
user are not prepared to accept the liability associated
with the use of the Product, purchaser is advised to
return the Product immediately in new and unused
condition to the place of purchase.
law
These terms are governed by Illinois law (without regard
to conflict of law principals). This warranty gives you
specific legal rights, and you may also have other rights
which vary from state to state. Horizon reserves the
right to change or modify this warranty at any time
without notice.
warranty serVices
questions, assistance, and services
Your local hobby store and/or place of purchase cannot
provide warranty support or service. Once assembly,
setup or use of the Product has been started, you must
contact your local distributor or Horizon directly. This
will enable Horizon to better answer your questions
and service you in the event that you may need any
assistance. For questions or assistance, please visit
our website at www.horizonhobby.com, submit a
Product Support Inquiry, or call the toll free telephone
number referenced in the Warranty and Service Contact
Information section to speak with a Product Support
representative.
inspection or services
If this Product needs to be inspected or serviced and
is compliant in the country you live and use the Product
in, please use the Horizon Online Service Request
submission process found on our website or call Horizon
to obtain a Return Merchandise Authorization (RMA)
number. Pack the Product securely using a shipping
carton. Please note that original boxes may be included,
but are not designed to withstand the rigors of shipping
without additional protection. Ship via a carrier that
provides tracking and insurance for lost or damaged
parcels, as Horizon is not responsible for merchandise
until it arrives and is accepted at our facility. An Online
Service Request is available at http://www.horizonhobby.
com/content/_service-center_render-service-center. If
you do not have internet access, please contact Horizon
Product Support to obtain a RMA number along with
instructions for submitting your product for service.
When calling Horizon, you will be asked to provide
your complete name, street address, email address
and phone number where you can be reached during
business hours. When sending product into Horizon,
please include your RMA number, a list of the included
items, and a brief summary of the problem. A copy of
your original sales receipt must be included for warranty
consideration. Be sure your name, address, and RMA
number are clearly written on the outside of the shipping
carton.
NOTICE: Do not ship LiPo batteries to Horizon.
If you have any issue with a LiPo battery,
please contact the appropriate Horizon
Product Support office.
warranty requirements
For Warranty consideration, you must include
your original sales receipt verifying the proof-
of-purchase date. Provided warranty conditions have
been met, your Product will be serviced or replaced free
of charge. Service or replacement decisions are at the
sole discretion of Horizon.
non-warranty service
Should your service not be covered by
warranty, service will be completed and
payment will be required without notification
or estimate of the expense unless the expense
exceeds 50% of the retail purchase cost. By
submitting the item for service you are agreeing to
payment of the service without notification. Service
estimates are available upon request. You must include
this request with your item submitted for service. Non-
warranty service estimates will be billed a minimum of
½ hour of labor. In addition you will be billed for return
freight. Horizon accepts money orders and cashier’s
checks, as well as Visa, MasterCard, American
Express, and Discover cards. By submitting any item
to Horizon for service, you are agreeing to Horizon’s
Terms and Conditions found on our website http://www.
horizonhobby.com/content/_service-center_render-
service-center.
ATTENTION: Horizon service is limited to
Product compliant in the country of use
and ownership. If received, a non-compliant
Product will not be serviced. Further, the
sender will be responsible for arranging
return shipment of the un-serviced Product,
through a carrier of the sender’s choice and
at the sender’s expense. Horizon will hold
non-compliant Product for a period of 60
days from notification, after which it will be
discarded.
limited warranty