Appendix c. technical support, Contact information, Product updates – ClearCube R-Series Data Center Products User Manual
Page 141
R-Series Data Center Products User’s Guide
Appendix C. Technical Support • 117
Appendix C. Technical Support
Contact Information
In the event any problems arise with your ClearCube hardware or software, we
recommend that you first check the support Web site for any relevant technical
bulletins and updates for your specific product(s) before calling your authorized
reseller or the ClearCube Technical Support Department. If your system is being
serviced by a local service partner for ClearCube (such as an authorized reseller),
please refer to the contact information provided by the service partner or refer to the
ClearCube Web site for partner contact information. For direct access to ClearCube
technical support use the contact information below.
Email address for ClearCube Technical Support
ClearCube Support Web site
Link to service part replacement form on the Web.
(866) 652-3400
Toll-free number for ClearCube Technical Support
(512) 652-3400
ClearCube Technical Support
If you are instructed to return any hardware, you must obtain a Return Merchandise
Authorization (RMA) number from ClearCube and clearly mark the RMA number on
the outside of all shipments to ensure proper and prompt handling. Please do not
return any equipment without the appropriate ClearCube packaging materials. If you
no longer have ClearCube boxes, please contact us for replacement boxes.
Product Updates
To receive regular product update notifications from ClearCube, please visit
http://www.clearcube.com/support/controller/product_updates_reg.php
on the web.
It's free to register and you can receive notifications on all product updates, or on
updates to specific product lines that you select. When ClearCube releases new
hardware or software, you will be among the first to know. All ClearCube software
comes with one year of maintenance included, entitling you to free software upgrades,
and registering for notifications is the best way to stay current. Automatic
notifications will allow you to keep your environment up to date with the latest
ClearCube offerings.