ClearCube Sentral 6.9.3 - Manual (Page 56)

Troubleshooting
Rev F 2.2.08.06.2014 49
23 Troubleshooting
The sections below provide troubleshooting steps and suggestions.
23.1 Console Response Issues
If Sentral Console does not respond to mouse clicks, you might need to restart Sentral Console. From the
Windows operating system Task Manager’s Processes tab, find the javaw.exe process and click End
Process.
NOTE: ClearCube recommends exiting the console when you have finished using the console rather
than leaving it running.
23.2 Server Performance Is Slow or Server Is Not Responding
Restart Sentral Server (depending on your environment, either ClearCube Tomcat service or IIS Admin
Service). From the Windows Start menu Search bar, type services.msc and press Enter). From the
Services panel, select the service and click Restart.
Depending on your environment, you might find it necessary to occasionally restart the server service. In
addition to restarting the service from Services panel (services.msc), you can automate restarts using
Windows Task Scheduler (for example, restart the service on a daily basis).
23.3 Sentral Errors and Messages
If you encounter Sentral errors, turn on logging (as described in 12 “ Server Log and Settings ” above) and
send ClearCube server logs.
NOTE: See ClearCube Sentral training documentation and Sentral Administrator’s Guide for additional
troubleshooting information.
23.4 Running Apache Tomcat as an Application
For deployments using Apache Tomcat, you can assist troubleshooting steps by running Apache Tomcat
as an application instead of as a service (the default mode).
NOTE: Ensure that you do not run Tomcat as a service and as an application at the same time. This can
cause unsupported behavior.
1. As mentioned above, ensure that Tomcat service is stopped.
2. Navigate to the C:\Program Files\ClearCube Sentral\Tomcat\bin\ directory.