ClearCube C/Port & MVX - Manual (Page 49)

Troubleshooting • 39
3. Select Enable VGA Mode and press the Enter key.
4. Once booting completes, set the display to a supported setting and restart the system.
Mouse movement is slow or sluggish
• Increase the Preferred Display Refresh in the ClearView settings.
• Increase the mouse pointer speed level by adjusting the mouse pointer settings via the
Windows control panel.
Fiber Optic Troubleshooting
No video and/or digital link present
• Check all the C/Port and fiber optic cables and their associated jacks for signs of damage
or wear. Replace any suspicious cables with new, commercially manufactured cables and
test the remaining cables with a quality tester.
• Non-commercial cables are frequently the culprits when equipment fails to work properly.
For this reason, ClearCube strongly discourages the use of Non-commercial cables.
• Check that the power supply brick is the proper one for the Fiber C/port. It should have a
rated output of +5 VDC, 7 A; –5 VDC, 1 A. The power supply for the standard C/Port and
the MVX does not work with the Fiber C/Port.
The monitor’s Auto-Adjust does not give a clear, sharp image
• Monitor auto-adjust routines do not always optimally adjust the image. Using the
auto-adjust routine a second or even third time may provide a better result. Because all
monitor manufactures have unique adjustment settings and auto-adjust algorithms,
customers should contact the monitor manufacturer directly for assistance in achieving the
optimal image quality.
Use the monitor’s manual functions to adjust picture size, position, brightness, and contrast.
Technical Support
In the event any problems arise with your ClearCube hardware or software, we recommend
that you first check the support Web site for any relevant technical bulletins and updates for
your specific product(s) before calling your authorized reseller or the ClearCube Technical
Support Department. If your system is being serviced by a local service partner for ClearCube
(such as an authorized reseller), please refer to the contact information provided by the service
partner or refer to the ClearCube Web site for partner contact information. For direct access to
ClearCube technical support use the contact information below.