Western Digital My Book Live Duo User Manual - Manual (Page 135)

MY BOOK LIVE DUO
USER MANUAL
TROUBLESHOOTING – 129
Specific Problems and Corrective Actions
The following contains specific problems that may arise during the use of the
My Book Live Duo device. Possible solutions are listed for each problem.
LEDs do not light up.

Make sure the power cord is connected correctly.

Make sure that the wall outlet has power. Test it by plugging in another device.
The My Book Live Duo front panel light is yellow and the unit's Network Adapter
LEDs do not light.
1. Confirm the network cable is properly connected to the My Book Live Duo device and
the network switch or router.
2. Make sure the network switch or router has power.
3. Use a different network cable and port on the network switch or router. Temporarily
swapping the My Book Live Duo's cable port with a working network device may identify
any failing cables and ports.
My router has failed. How do you manually map the drive letter?
1. Connect the device directly to the computer's Ethernet port.
2. Click Start> (My) Computer.
3. Click My Network Places (Windows XP) or Network (Windows Vista/Windows 7).
4. On the Tools menu, select Map Network Drive.
5. Leave the drive set to the default letter.
6. In the Folder drop-down list, select \\device name\public:
7. Click the Finish button.
8. Go back to the opening window of (My) Computer to view the Public folder of your
device under Network Drives.