Western Digital My Book Live Duo User Manual - Manual (Page 134)

15
MY BOOK LIVE DUO
USER MANUAL
TROUBLESHOOTING – 128
Troubleshooting
First Steps Checklist
Resetting the My Book Live Duo Device
Specific Problems and Corrective Actions
For any issue, first ensure that you are using the latest firmware for the My Book Live Duo
device. See “Updates” on page 61 for update instructions.
First Steps Checklist
 Is the power supply plugged in to the wall outlet and the drive?

Are all cables correctly connected and secured?

Is the status indicator green? If not, refer to “Checking the Front Panel LED” on page
12.
Resetting the My Book Live Duo Device
If you have set a password or a static IP address on the My Book Live Duo dashboard and
have forgotten it, pressing the reset button while the device is powered up resets the
password to the default value of none and to default IP settings. Resetting does not erase
your files.
Follow the instructions below to reset the device using the reset button:
1. With the device powered on, insert a paperclip or narrow tipped pen into the reset
button slot on the back of the unit:
2. Press and hold down the reset button for four seconds. The device reboots (this may
take up to three minutes).
WARNING! Do not move the unit while it is turned on. If you do not have access to
the back of the unit, unplug the drive from the power source, turn the
drive around so you do have access, and then plug the drive in again.