Sensaphone 800 - Manual (Page 134)

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Appendix F: Returning the Unit for Repair
In the event that the Model 800 does not function properly, we
suggest that you do the following:
1) Record your observations regarding the Model 800’s
malfunction.
2) Call the Technical Service Department at 610-558-2700 prior
to sending the unit to Sensaphone for repair.
If the unit must be sent to Sensaphone for Servicing, please do the
following:
1) Unplug the AC power supply from the wall outlet, remove the
batteries, and disconnect all sensors from the alert zones.
2) Carefully pack the unit to avoid damage in transit. Use the
original container (if available) or a sturdy shipping box.
3) You must include the following information to avoid
shipping delays:
a) Your name, address and telephone number.
b) A note explaining the problem.
4) Ship your package to the address below:
SERVICE DEPARTMENT
Sensaphone
901 Tryens Road
Aston, PA 19014
5) Ship prepaid and insured via UPS or US Mail to ensure a
traceable shipment with recourse for damage or replacement.