Orbital Pegasus - Manual (Page 13)

Release 7.0 Apr 2010 2
Pegasus User’s Guide
vehicle approach is an example of the Pegasus
way of providing customer oriented launch service.
In the interest of continued process improvement
and customer satisfaction, the Pegasus Program
successfully completed a 1-year effort of ISO 9001
certification. In July 1998, Orbital’s Launch
Systems Group was awarded this internationally
recognized industry benchmark for operating a
quality management system producing a
qualityproduct and service. Since that time,
Orbital has achieved third party certification to
ISO9001:2008 and AS9100B, providing even
greater assurance of mission success. In addition
to our AS9100B certification, NASA has granted
the Pegasus XL Launch Vehicle a Category 3
certification that qualifies Pegasus to launch
NASA’s highest value spacecraft.
Pegasus is a customer oriented and responsive
launch vehicle system. From Pegasus’ com- mercial heritage comes the desire to continually
address the payload customer market to best
accommodate its needs. The Pegasus launch
vehicle system has continually matured and
evolved over its 21-year history. This ability and
desire to react to the customer has produced the
single most successful launch vehicle in its class.
To ensure our goal of complete customer
satisfaction, a team of managers and engineers is
assigned to each mission from “contract award to
post-flight report.” This dedicated team is
committed to providing the payload customer
100% satisfaction of mission requirements.
Each Pegasus mission is assigned a mission team
led by a Mission Manager and a Mission Engineer.
The mission team is responsible for mission
planning and scheduling, launch vehicle
production coordination, payload integration
services, systems engineering, mission-peculiar
design and analysis, payload interface definition,
Figure 1-2. Pegasus Launch Locations