Google Search Appliance Getting the Most from Your Google Search Appliance - Manual (Page 73)

Google Search Appliance: Getting the Most from Your Google Search Appliance Essentials 73
Monitoring a Search Appliance with SNMP
You can also set up the search appliance so that status information can be monitored using any third-
party SNMP management application. Through SNMP, the search appliance provides a subset of the
information that appears in the Admin Console. The data provided through SNMP is read-only.
Using SNMP with a Search Appliance
To use SNMP monitoring with your search appliance, you need:
• Management Information Base (MIB) files for the search appliance, which you can obtain from
Google
• A third-party SNMP management application, such as HP OpenView, freeware utility Getif, or Linux
tool snmpwalk
• To enable and configure SNMP on the Administration > SNMP Configuration page
Learn More about Using SNMP with a Search Appliance
For more information about using SNMP with your search appliance, refer to the Admin Console help
page for Administration > SNMP Configuration.
Getting Help
Google provides information, assistance, and third-party experts for helping you to deploy your search
appliance. You can use the following resources for getting help with your deployment:
• Google for Work Support (see “Getting Help from Google for Work Support” on page 73)
• Google partners (see “Getting Expert Help from Google Partners” on page 74)
• Google training (see “Taking Google Training” on page 75)
• Google Search Appliance discussion forum (see “Joining the Google Search Appliance Discussion
Forum” on page 75)
This section briefly describes each resource and contains links that you can follow to get more
information about each one.
The search appliance Admin Console also provides assistance in the form of help pages. For more
information about this type of help, refer to “Using the Admin Console Help” on page 62.
Getting Help from Google for Work Support
Google provides technical support for the Google Search Appliance on the Google for Work Technical
Support web site.
The support term for your Google Search Appliance is generally two years. Your Google support account
generally begins upon shipment of your search appliance. Coverage includes both software updates
and support as well as hardware warranty and support. A support account also provides you with
access to advisories, and other technical material. The welcome email you receive from Google contains
the user name and password for your support account.