Google Search Appliance Getting the Most from Your Google Search Appliance - Manual (Page 42)

Google Search Appliance: Getting the Most from Your Google Search Appliance Search Experience 42
Learn More about Expert Search
For complete information about enabling and configuring expert search, click Admin Console Help >
Search > Search Features > Expert Search in the Admin Console.
Providing Real-Time Connectivity to
Business Applications
In some instances, the most relevant result for a search query is real-time, structured data, such as
delivery tracking numbers. This type of data does not usually reside in the search index because it
would be obsolete before it could be indexed. Using Google OneBox for Enterprise, you can provide
users with access to real time business data from various systems.
A OneBox module sends the user’s query to a different collection on the same appliance or from an
external source, such as an application or database, and retrieves relevant data immediately. A OneBox
module is returned when a user’s search term matches a “trigger” term.
OneBox results appear above other results on a user’s results page, formatted according to an XSLT
stylesheet template. The following figure shows the OneBox that displays on Google.com when a user
searches for american 102.
Google enables you to define a OneBox module that appears for certain search terms or the OneBox
can appear for every search query. A OneBox module can either search a collection or access a URL for
a site that returns XML results.
Creating a OneBox Provider
Before you can use a OneBox module with an external data source, a developer must create a OneBox
provider, a program that receives queries from the appliance, obtains data from the application, and
returns results to the appliance. The OneBox module can call an internal or external provider:
• Internal provider—The OneBox module performs a full-text search across the contents of a
collection and returns the results in a OneBox user interface.
• External provider—The OneBox module calls a URL to get data from an external application that
returns information as XML.