Solutions to common problems andcustomer support, Solutions to common problems, Audio files and audio interfaces – Apple Soundtrack User Manual
Page 195: Appendix c, Solutions to common problems and customer support
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Solutions to Common Problems
and Customer Support
If you run into problems while working with Soundtrack, there are several resources
you can use to find a solution.
 This appendix: This appendix includes information about some of the most frequent
issues users encounter.
 Late-Breaking News: A late-breaking news page in the Soundtrack Help menu
provides last-minute information that didn’t make it into the manual. Be sure to
consult this help page as soon as you install or upgrade Soundtrack.
 AppleCare Knowledge Base: AppleCare Support maintains a database of common
support issues that is updated and expanded to include new issues as they arise. This is
an excellent, free resource for Soundtrack users. To access the AppleCare Knowledge
Base, go to the AppleCare suppor
 AppleCare Support: There are a variety of support options available to Soundtrack
customers. For more information, see the Apple Professional Software Service
& Support Guide that comes with your Soundtrack documentation.
Solutions to Common Problems
Audio Files and Audio Interfaces
Several factors can affect performance when working with digital audio files. Observing
the following guidelines will help you maintain the highest possible performance when
working with Soundtrack projects:
 Because digital audio files require intensive processing by the computer’s processor,
do not perform other processor-intensive tasks while working in Soundtrack.
 External audio interfaces connected to your computer can be susceptible to latency,
a noticeable delay between the time the audio signal is produced and the time it
reaches the computer. Some hardware and software manufacturers offer guidelines
for reducing the amount of latency for their equipment. Be sure to read the
documentation that came with your audio interface.