Apple Newton Connection Utilities (for Windows) User Manual

Page 89

I can’t locate backup files in the NCU directory.

m You may have changed the location of backup files to another directory.

See “Changing the Location of the Backups Directory” in Chapter 2,
“Backing Up and Restoring Information.”

When I back up a storage card, the information on the card is backed up, but not the
packages.

m Make sure you’ve selected “Include all packages” in the Backup window.

See “Backing Up All Information and Packages” in Chapter 2, “Backing
Up and Restoring Information.”

m The Newton Connection Utilities do not back up packages on a storage

card if you’re using a Newton device with the Newton 2.1 operating system
and the storage card is formatted for an earlier version of the Newton
operating system. If the storage card is formatted for the Newton 2.1
operating system, packages are backed up.

I can’t restore backup files created with the Newton Connection Kit 2.0 or 1.0.

m The Newton Connection Utilities do not read files created with the Newton

Connection Kit 2.0 or 1.0.

I can’t restore because the most recent backup file is damaged or lost.

m Use a previous backup from the Previous directory. See “Previous Backups”

in Chapter 2, “Backing Up and Restoring Information.”

I can’t restore a backup file because there’s not enough memory available on my
Newton device.

m Delete items you no longer use from your Newton device and try

restoring again.

I can’t restore a backup file because there’s not enough memory available on my
computer.

m You may have to increase the amount of memory in your computer or turn

on virtual memory. For more information about file swapping, see the
manual that came with your computer.

When I restore information from a Newton device that uses an earlier version of the
Newton operating system to a device that uses the Newton 2.1 operating system, my To
Do list disappears.

m You may have set the wrong date on your Newton device. Reset the date by

opening the Setup application in the Setup folder of the Extras Drawer.
Then try restoring again.

Troubleshooting