Pulsafeeder PulsaPro 900 EN - Manual (Page 68)

68
FACTORY SERVICE POLICY
If you are experiencing a problem with your Pulsafeeder supplied pump controller, first review to the
PulsaPro 900 IOM, this addendum and the Rotork IQ Series IOM E170E3. If the problem is not covered or
cannot be solved, please contact your local PULSA Series Sales Representative or our Technical Service
Department at (585) 292-8000 for further assistance.
If the problem is directly related to the Rotork controller you will be directed to contact Rotork service support at
[email protected] or www.rotork.com .
UK head office USA head office
Rotork Controls Limited Rotork Controls Inc
telephone Bath 01225 733200 telephone Rochester (585) 247 2304
telefax 01225 333467 telefax (585) 247 2308
email [email protected] email [email protected]
Trained individuals are available to diagnose your problem and arrange a solution. Solutions may include
purchasing a replacement unit or returning the pump or components to the factory for inspection and repair. All
returns require a Return Material Authorization (R.M.A.) number to be issued by Pulsafeeder or Rotork.
Certain components may be purchased for replacement. Parts purchased to correct a warranty issue may be
credited after examination of the original parts by Pulsafeeder or Rotork personnel. Parts returned for warranty
consideration that test satisfactorily, will be sent back to the originator freight collect.
Any field modifications will void the product warranty. Out-of-warranty repairs will be subject to s
standard bench fees and testing costs associated with replacement components.
Notice:
1. Information and specifications in this document are subject to change without notice.
Trademarks:
The name Rotork is a registered trademark. Rotork recognizes all registered trademarks. Published and
Produced in the UK by Rotork Controls Limited.POWTG0607