Aastra Telecom 9480i Series - Manual (Page 21)

41-001160-03, Rev 00, Release 2.4 xi
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Chapter 9
Troubleshooting
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About this chapter ...........................................................................................................9-1
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Troubleshooting ..............................................................................................................9-3
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Log Settings .............................................................................................................9-3
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Module/Debug Level Settings ..................................................................................9-4
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Support Information ..................................................................................................9-7
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WatchDog Task Feature .........................................................................................9-12
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Error Messages Display .........................................................................................9-15
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Troubleshooting Solutions ............................................................................................9-19
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Description .............................................................................................................9-19
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Why does my phone display “Application missing”? ..............................................9-19
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Why does my phone display the “No Service” message? ......................................9-20
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Why does my phone display "Bad Encrypted Config"? ..........................................9-20
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Why is my phone not receiving the TFTP IP address from the DHCP Server? .....9-21
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How do I restart the IP phone? ..............................................................................9-22
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How do I set the IP phone to factory default? ........................................................9-23
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How do I erase the phone’s local configuration? ...................................................9-24
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How to reset a user’s password? ...........................................................................9-25
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How do I lock and unlock the phone? ....................................................................9-27
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Appendix A
Configuration Parameters
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About this appendix ....................................................................................................... A-1
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Setting Parameters in Configuration Files ..................................................................... A-6
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Operational, Basic, and Advanced Parameters ............................................................. A-7
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Simplified IP Phone UI Options Menu ..................................................................... A-7
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Network Settings ..................................................................................................... A-8
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DHCP Option Settings .......................................................................................... A-13
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Password Settings ................................................................................................ A-15
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Emergency Dial Plan Settings ............................................................................... A-16
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Aastra Web UI Settings ......................................................................................... A-17
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Configuration Server Settings ............................................................................... A-18
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Network Address Translation (NAT) Settings ........................................................ A-29
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Rport Setting ......................................................................................................... A-31
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Local SIP UDP/TCP Port Setting .......................................................................... A-32
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