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Troubleshooting, Search – Sony SVL24145CXB User Manual

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VAIO User Guide

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How to Use

Troubleshooting

Hardware

Apps

Network / Internet

Backup / Recovery

Security

Peripheral Devices

Others

What should I do if my VAIO computer becomes

unstable (Windows starts)?

Try the suggestions below:

Start

VAIO Care to search for a solution.

[Details]

Restore computer system files.

[Details]

Use the restore point that you created before your VAIO computer becomes unstable.

Uninstall an app or a driver if your VAIO computer has become unstable after you

installed the app or the driver.

Reinstall the preinstalled apps or drivers on your VAIO computer if such apps or

drivers have not been working properly.

[Details]

Restore your VAIO computer from a system image backup if you have created the

backup. Refer to

Windows Help and Support for more information.

[Details]

If the problem persists, follow the instructions in

Refreshing Your VAIO Computer

to reinstall the operating system.

[Details]

If the problem persists after you refresh your VAIO computer, follow the instructions in
Recovering from the Recovery Area to recover the computer.

[Details]

The computer may not support the refresh function depending on the model you

purchased.

If you have not yet created Recovery Media, create the Recovery Media.

[Details]

Be sure to make a backup copy of your valuable data before recovering your VAIO

computer. Refer to

Windows Help and Support for more information.

[Details]

Note

Recovering your VAIO computer will delete all the data on the built-in storage

device.

© 2013 Sony Corporation

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