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Troubleshooting, Search – Sony SVL24145CXB User Manual

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VAIO User Guide

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How to Use

Troubleshooting

Hardware

Apps

Network / Internet

Backup / Recovery

Security

Peripheral Devices

Others

What should I do if I cannot turn off my VAIO

computer?

Follow any of these procedures to exit all running apps and then turn off your VAIO

computer again.

Drag the app from the top center of the screen to the bottom center.

[Details]

Press the

Alt+F4 keys.

If there is unsaved data, save it at the confirmation prompt.

Press the

Alt+F4 keys until the Shut Down Windows window appears and select

Shut down from the drop-down list and OK.

If you have installed a new app on your VAIO computer, check if the app is working

properly, its data is normal, and you have operated it correctly.

Contact the app publisher or designated provider for technical support.

If you connect peripheral devices, such as a printer or a USB device, to your VAIO

computer or connect the computer to your network, disconnect all peripheral devices or

the computer’s network connection and then turn off the computer.

While the computer is communicating with a peripheral device or the network, Windows

does not allow you to turn off the computer. In addition, some peripheral device drivers

for the peripheral devices do not support the feature to force the computer to shut down.

If the computer screen freezes, press the

Ctrl+Alt+Delete keys, select

(

Shut

down) in the lower right corner of the computer screen, and then select Shut down.

If your VAIO computer freezes with a message indicating the settings are being saved or

the computer is shutting down displayed, follow these procedures in order.

Press the

Enter key.

Wait for a while.

If the problem persists, press the

Ctrl+Alt+Delete keys.

Wait for a while.

If you still cannot turn off your VAIO computer even after you follow all the above

procedures in this topic, perform the following operations.

Note that performing these operations may cause working data to become corrupted. Be

sure to disconnect the computer from the network before performing the following

operations.

Press the

Ctrl+Alt+Delete keys, select

(

Shut down) in the lower right corner

of the computer screen, and then select

Shut down.

Press and hold down the (Power) button for more than four seconds.

Note

If your VAIO computer is still on after you press and hold down the (Power)

button for more than four seconds, the PC may not be selected as an input source

or the LCD screen may be off.

Press and release the (Power) button to change the input source to the PC or

turn on the LCD screen, then press and hold down the (Power) button for more

than four seconds.

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