APC AP9608 - Manual (Page 43)

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The troubleshooting chart covers many of the problems that might arise
with Call-
UPS II . If you have a problem with Call- UPS II , refer to this
chart first. There may be a simple solution you are overlooking.
5.2 If Problems Persist
For problems not covered in the earlier troubleshooting chart, or if the
problem persists, follow this procedure:
1 Note the serial number and date of purchase of the Call- UPS II .
Contact Customer Service at the phone number or address on the
back cover of this manual.
2 Be prepared to provide a description of the problem. A technician
will help solve the problem over the phone, if possible, or will
give you a Return Material Authorization (
RMA ) number.
3 If the Call- UPS II is under warranty, repairs are free of charge. If
the warranty has expired there will be a nominal charge for repair.
4 Pack the Call- UPS II carefully to avoid damage in transit. Damage
sustained in transit is not covered under the warranty. Enclose a
letter in the package with your name, address,
RMA number, a
copy of the sales receipt, daytime phone number, and check (if
necessary).
5 Clearly mark the RMA number on the outside of the shipping
carton. The factory will not accept any materials without this
marking.
6 Return the Call- UPS II by insured, prepaid carrier to the address
on the cover of this manual.